Southern Tire Mart at Pilot

Kristina Houston 5 months ago

Brought my truck here for a simple PM, due to it running slow while going up hill. After driving away, made it down 20 minutes down the road the truck now wouldn't go over 60 mph on flat land. Brought it back and was told by one of the shop guys it was the wrong filter. They replaced the filter, saying it was a faulty filter but after putting it back on they could not get the air out the fuel line. They said, it was the wrong O-ring causing the issue. They repeated the same steps. I called my mechanic back home who said they needed to get the air out the fuel lines, which I repeated to them and one of the shop guys said that the other guy was checking. The guy he was speaking of, was walking from behind the truck...nowhere near my fuel line. They repeated the steps once more and said we finally got the air out, but never got the air out because they had no clue what I was talking about. Got up the road another 20 minutes, same thing truck dropping to 55-60 on flat land. Don't go here. I brought it in due to slowing on hills, left with a bigger problem.

Chris Walker a year ago

Last two times I had was there the service was horrible. They took about six hours to change my oil and they left my oil cap off. I found it after I drove about 45 miles and went back to get it. The next time I went to get my oil change I dropped it off at 3:45 on a Thursday and went back on Friday at 9:45 to check on it and they had no even started on it. The guy in charge told me he had not had time to work on it. When I complained and asked for my keys he threw them on the counter and told me not to come back.

L D a year ago

When I got there, dude was asking did I order my tires. Finally got that situated. Then, they broke my tire pressure sensor when they were installing my tires. Got halfway home and tire pressure light popped on. Had to turn around and spend an additional hour getting this issue resolved. All in all it took 4 hours for my tire install and to have to turn around and wait again while they fixed something they broke. 0/10. Never going back there.

Velle Dondatta 3 years ago

Complete disappointment I came here twice and I don't even know why they I came the second time but never again the first time I came they fix my trailer door and did a horrible job the door needed new hinges but was still off traction when they fix. The second time they flush my coolant out cause I had water in it but didn't tighten the hoses back up which causes leaks now I have pay even more money to go behind something that should of been done right the first time

Tim Ford 8 years ago

Wow $ 249. 00 Pm’s On Detroit 60 series and Volvo engines. Real Mechanics not just service techs or tire tecks